EAP Rocks!

Here is some great recognition and kudos for our team.  We are all ROCK STARS!!!

Major kudos to Anna.  I had a client (whom has been all around in the mental health system) rave about Anna.  She said she is the BEST front desk gal she has ever encountered and that Anna is always so professional and helpful.  She even called Anna one day when she was lost  on her way to a medication management appointment  and Anna was very supportive. Thanks for all that you do Anna for our clients and also for us.  You are a star!!  Kaleo

Just wanted to let you know that Michelle went totally above and beyond helping me figure out some issues with my files and cases open over 30 days.  I was expecting to have to do a bunch of work figuring out some issues, but when I came into the office today she had already done it for me.  What a huge help!!  Thanks Michelle!  Kaleo

Thanks to Patti who has made some tweaks to our EAP website.  You can now go on it and find the directions to all of our offices.  She has had her first person who went on the website before calling to make the appointment and knew exactly what office she wanted!  Yeah!!!  Way to go Patti to keep looking for ways to improve our service excellence.  Terri

And I have a Kudos for Curtis....He was willing to, even on his week off, do two trainings for a couple of our companies and that was very much appreciated.  Good job going above and beyond!!!  Michelle

More babies!

And here are some pics of Jeff's darling daughter Molly who is two months old already!

Babies!!!

Congrats to Grandma Mjos are in order.  Here's a pic of the gorgeous Violet!!! She is now one month old.

Welcome the New Hire Team

If you didn't read Terri's email a few weeks ago....

We want to give a HUGE welcome to the staff of the New Hire Screening Lab who will be joining our team.  They include:  Jackie Gonzalez, Jeanette Jessop, Marcia MacKay, Melinda Perkins, Susana Burningham and Varonica Ulrick.  Sharon will be their supervisor and Dr. Price will be the Medical Director.  If you don’t already know, the NHSL helps new employees and volunteers with their new hire paperwork, drug screening and immunizations for all of UCR, PCMC, MG, ESC and CO.  They are a wonderful service for Intermountain Healthcare and we are very proud to now have them as colleagues. 

In the coming weeks and months we will create opportunities for us all to “meet and greet” and learn ways that can we support and learn from each other.

Employee Engagement & Recognition on Intermountain.net

With our fabulous yearly Gallup Survey coming up next month, I thought it would be a great opportunity to get the word out about the Employee Engagement page at Intermountain.net.  It includes lots of great ways to increase employee engagement.  Here's a little snippet of what the page has to offer. 

"Each of us needs to be recognized for our talent and team contributions. Whenever we complete a task, regardless of how big or small, we want to know how our actions affect our patients and customers, how they affect those we work with, but also, how they contribute to extraordinary care and superior service.  It's important for praise to come from every direction. A good rule of thumb is to praise another team member about once a week for specific actions he or she took to provide extraordinary care or superior service. Frequent praise and recognition encourages and reinforces the desired behaviors, decreases turnover, and positively impacts our patients and customers."

Check out the page at Intermountain.net!

Congrats to Mr. Jeff Williams

Congrats to Jeff who is now an official CNA!!  Kudos!

Praise the Lord and pass the Sacrament, It's an Easter miracle!!!

Exciting news, folks.  We have finally gotten our badge access door in the reception area at the ESC.  YAY!